FAQ
Answers to the most frequently asked questions regarding our recommendations
and purchases from our partners.
1. What types of products do you offer?
Ustensil’Home recommends kitchen utensils and equipment selected from partner brands and sellers through affiliate programs.
2. How do I place an order on Ustensil'Home?
When you choose a product on Ustensil’Home, you are redirected to the partner seller’s site where you can securely finalize your order, including responsive customer service.
3. What are the delivery times?
Delivery times depend on the partner seller and are indicated directly on their site at the time of ordering.
4. Can I track my order?
Yes, after your purchase, the partner seller will send you a confirmation email containing the information and link to track your order.
5. What payment methods are accepted?
Most partner sellers accept credit cards and PayPal, but all available payment options are listed directly on their site at the time of ordering.
6. Can I change or cancel my order?
Any order modification or cancellation must be made directly with the partner seller through their customer service.
7. What is your return policy?
Return conditions depend on the partner seller; they are specified on their site and apply to your order.
8. What should I do if my product is defective or doesn't match my order?
If your product is defective or does not match your order, you must directly contact the partner seller’s customer service, which handles exchanges, refunds, and warranties.
9. How do I contact customer service?
For any questions regarding your order, you must contact the partner seller’s customer service directly using the contact details provided on their site.
10. Do you offer discounts or promo codes?
Yes, we regularly offer promotions and discount codes. Subscribe to our newsletter so you don’t miss out!
